CUSTOMER SUPPORT

Order Assistance

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EXPEDITING YOUR ORDER

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When you place your order with Emerida Jewelry, each piece of jewelry is uniquely hand-crafted with the utmost care and attention. If you need your order sooner than the expected timeframe on our website, we are happy to offer expedited production service on most of our jewelry. All expedite requests are subject to a non-refundable production service fee. Please contact us at +1 (888) 321-4445 for more information about placing an expedited order.

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LIFETIME MANUFACTURING WARRANTY

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We stand behind the quality and craftsmanship of our jewelry. Emerida Jewelry offers a free lifetime warranty against manufacturing defects on all Emerida Jewelry fine jewelry. This warranty does not apply to our collection of estate and vintage jewelry, since these pieces were not manufactured by Emerida Jewelry.

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If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. A $50 deposit will be taken before the shipment of your item to Emerida Jewelry for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

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If a warranty issue is found, Emerida Jewelry will repair the warrantied damage or replace the item without charge.

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Repair or service performed by a jeweler other than Emerida Jewelry will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

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Some examples of common jewelry issues that would not be considered manufacturing defects include:

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• The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.

• Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.

• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.

• The loss of a gemstone caused by damage from everyday wear or from other damage.

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Emerida Jewelry offers extended service plans at an additional charge which cover many common wear and tear issues. We also recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Please contact us at +1 (888) 321-4445 for more information.

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EXTENDED SERVICE PLAN

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Protect your purchase with the Emerida Jewelry Extended Service Plan. At Emerida Jewelry, we are committed to providing excellent service and building lasting relationships. We stand behind our quality and craftsmanship as strongly as we stand behind our social mission. Our three-year Extended Service Plan provides additional peace of mind beyond our complimentary manufacturing warranty by protecting and upholding the quality of your Emerida Jewelry jewelry. When you purchase our Extended Service Plan, Emerida Jewelry will provide full inspection and cleaning for your new jewelry as well as covered repairs that may become necessary due to normal wear. Please contact us at +1 (888) 321-4445 for more information.

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FREE LIFETIME DIAMOND UPGRADE

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Emerida Jewelry is proud to offer free lifetime diamond upgrade. Any loose diamond purchased from Emerida Jewelry, excluding our lab created diamonds, can be exchanged for credit equivalent to the original purchase price for a new diamond that is at least fifty percent greater value. In order to be eligible, the diamond being upgraded must be accompanied with original documentation and must be in saleable condition. Upgrades are not available for colored gemstones, settings and jewelry, or lab created diamonds. Upgrade credit does not include duty or tax paid on the original purchase. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied. If the upgraded diamond cannot be set in your original engagement ring setting, you can exchange it for a precious metal credit as determined by Emerida Jewelry. We will recycle gold or platinum jewelry and offer a credit based on current metal prices. Please contact us at +1 (888) 321-4445 for more information on our diamond upgrade policy.

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ENGRAVING SERVICES

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Many of our rings can be engraved for an additional $40 with a personalized message on the interior of the ring. Our website enables you to add a personalized message to your selected wedding ring. For engagement rings, please contact us for assistance. Please note: engraved rings are not eligible for return, resize, or exchange. Engraving may take 3 additional days for delivery.

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Financing and Layaway Available

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We offer 6 month financing through PayPal Credit on purchases of $99+. With PayPal Credit you can buy now and pay over time, with no interest if paid in full within 6 months of purchase. Click to Learn More.

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Layaway plans are also available. Contact us to apply.

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FREE Ring Sizing

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Emerida Jewelry offers a complimentary ring resizing within the first 60 days of receiving your ring. Learn More

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Emerida Jewelry TEMPORARY SETTING OPTION

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If you prefer to present your partner with a diamond first, while allowing them to select a setting of their choice, we offer a Temporary Setting Option. With our Temporary Setting Option, We will set the diamond of your choice in our classic 18K white gold solitaire ring.

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Within 90 days of your initial purchase, you and your fiance can return the temporary mounting and either select a ring from our design catalog or have us custom create a ring from scratch. The only cost to you, for this program is a $75 refurbishing fee, which will be deducted from the purchase price of the 18K white gold classic solitaire setting used as a temporary mounting. The remaining balance will be credited towards the purchase of a new mounting. Please contact us at +1 (888) 321-4445 to learn more about this option.

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COLORED GEMSTONE POLICIES

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Emerida Jewelry is pleased to offer an extensive collection of one-of-kind loose colored gems. Emerida Jewelry will also mount your gem in any of our standard ring settings that accommodate that shape. If for any reason you are not completely satisfied with your loose gem or colored gem set in one of our standard mountings, it is eligible for our 30 day return or exchange policy as long as your item is in its original, unworn condition with the following exceptions: rings that have been resized, custom engraved, or previously exchanged.

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PLACING AND TRACKING YOUR ORDER

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Emerida Jewelry provides online order processing or if you prefer, we can process your order over the phone. Please contact us at +1 (888) 321-4445 to place your order. It is our pleasure to have one of our experienced representatives assist you! Please note that your order will be processed only after your credit card is approved or alternate payment is made.

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Once you place your order and payment is received, you will receive an order confirmation email. If you do not receive the confirmation email, contact us at +1 (888) 321-4445. Please contact us to check the status of your order.

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Once Emerida Jewelry ships your order, you will receive another confirmation email indicating when you should expect to receive your package.

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TAXES

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Please note that US sales tax requirements may be subject to change due to the recent Supreme Court ruling on sales tax.

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For US Orders, Emerida Jewelry collects sales tax on orders shipped to addresses in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington DC, Washington state, West Virginia, Wisconsin, and Wyoming. For orders shipped to Canada, the UK, or Australia, Emerida Jewelry collects the relevant GST/PST/HST/VAT based on the country/province that the order is being shipped to. There are no additional duties for orders shipped to Canada, or Australia. For orders shipped to the UK, Emerida Jewelry collects the relevant duties for each order. Taxes and duties on orders will be calculated based on the rates in effect the date your order ships.

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GIFT CERTIFICATES

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A Emerida Jewelry gift certificate is perfect for any occasion. The certificate arrives in our signature Emerida Jewelry recycled paper packaging, and is redeemable by phone. Please contact us to place an order for a gift certificate amount not listed on the website. Emerida Jewelry does not collect sales tax on purchases of gift certificates. Gift certificates are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund. Any unused portion of the gift certificate will remain available for future purchases under the same gift certificate number. Emerida Jewelry is not responsible for lost or stolen gift certificates.

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Custom REQUESTS

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If you have a special request for an item of jewelry, please contact one of our jewelry consultants at +1 (888) 321-4445 for assistance. We will do our best to accommodate your request.

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DIAMOND LASER INSCRIPTIONS

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The majority of our diamonds are laser engraved on the girdle with an identification number, such as the lab grading report number, and/or a unique symbol. Laser inscriptions are visible with a 10x magnification loupe and are not visible to the naked eye. These inscriptions provide peace of mind when making a diamond purchase since they are an easy way to identify a diamond. Please contact us to determine the exact laser engraving of your diamond.

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